IMAGINE THAT YOU are with a family member or friend and they suddenly gasp, grab their chest, and collapse. You try to arouse them but they will not respond. You notice they are gasping. You grab your cell phone and dial 911. In many communities, you get the Massachusetts State Police and they ask you five questions. Then you are transferred to the local police fire dispatcher, who asks the same questions again. Finally you are transferred to an emergency medical dispatcher, who after asking the same questions, begins questioning that leads to CPR instructions. Your loved one or friend has been without a heartbeat now for several minutes.
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– Commonwealth Magazine